privacy policy

This Privacy Policy describes how Calla collects, uses, and protects the personal information of users, providers, and delegates on the Calla website and mobile application. By accessing or using the Calla platform, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Information Collection
a. Personal Information: Calla may collect personal information, such as names, contact details, and payment information when users and providers register an account or engage in transactions on the platform.
b. Usage Information: Calla may collect information about how users and providers interact with the platform, including IP addresses, device information, and browsing activity.
c. Cookies and Tracking Technologies: Calla may use cookies and similar tracking technologies to enhance the user experience and collect information about usage patterns.

Use of Information
a. Calla uses personal information to facilitate and process transactions between users and providers, including payments, order fulfillment, and customer support.
b. Calla may use personal information to communicate with users and providers about their accounts, transactions, and platform updates.
c. Calla may use aggregate and anonymized data for analytical purposes to improve the platform's functionality, user experience, and business operations.
d. Calla may use personal information for marketing purposes, such as sending promotional offers or newsletters. Users can opt-out of receiving such communications.

Information Sharing
a. Calla may share personal information with providers to facilitate transactions and fulfill orders.
b. Calla may share personal information with third-party service providers who assist in operating the platform, such as payment processors, shipping partners, and customer support providers.
c. Calla may share personal information when required by law, regulation, or legal process, or to protect its rights, property, or safety, or the rights, property, or safety of others.
d. Calla does not sell or rent personal information to third parties for their marketing purposes without explicit consent.

Data Security
a. Calla takes reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
b. Calla uses industry-standard security practices, such as encryption, firewalls, and secure socket layer technology, to protect the transmission of personal information.
c. While Calla strives to protect personal information, no method of transmission over the internet or electronic storage is 100% secure. Users and providers acknowledge and accept the inherent security risks involved.

Third-Party Websites and Services
a. The Calla platform may contain links to third-party websites or services that are not controlled or operated by Calla. This Privacy Policy does not apply to such third-party websites or services. Users and providers are encouraged to review the privacy policies of those third parties.

Children's Privacy
The Calla platform is not intended for use by individuals under the age of 18. Calla does not knowingly collect personal information from children. If you believe that Calla has inadvertently collected personal information from a child, please contact us.

Changes to the Privacy Policy
Calla reserves the right to modify or update this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting. Users and providers are encouraged to review the Privacy Policy periodically for updates.

Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at [contact information].

By accessing or using the Calla website or mobile application, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please do not use the Calla platform.